Knowledge base

Getting Started (1)

What website maintenance includes and how to request help.

Getting Started (4)

• What is included in website maintenance, and what is not included?
• How do I submit a website support ticket?
• How quickly will Chatter Buzz respond to my support ticket?

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Urgent & Website Down (1)

What website maintenance includes and how to request help.

Urgent & Website Down (3)

• My website is completely down. What should I do?
• I think my website has been hacked or compromised. What should I do?
• Do you provide support after normal business hours?

Support Packages & Billing (1)

How support packages work, what is covered, and where to find current details.

Support Packages & Billing (6)

• How do my monthly support hours or support package work?
• Can I use my support package for work that is not routine maintenance?
• What happens if my request is outside my maintenance plan?

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Common Website Issues (1)

Edits, forms, updates, backups, speed, and third-party tools.

Common Website Issues (8)

• Can Chatter Buzz make content, image, or page edits for me?
• Can you create a new landing page, new form, or new website functionality?
• My contact form is not working or I am not receiving leads. Is that maintenance?

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Compliance & Risk (1)

Accessibility, cookie consent, privacy, SEO, and tracking.

Compliance & Risk (3)

• Does website maintenance include ADA or WCAG accessibility work?
• Does Chatter Buzz handle cookie consent and privacy compliance?
• Can website support changes affect SEO, analytics, or advertising tracking?