Our goal is to acknowledge and respond to website support tickets the same business day.
The initial response lets you know that the request has been received, reviewed, or assigned. It does not necessarily mean the work will be completed the same day.
Completion time depends on the type of request, complexity, your support package, the number of items already in progress, and whether we are waiting for client approval, credentials, content, or a third-party provider.
For the most current service-level and package information, refer to:
https://www.chatterbuzzmedia.com/wordpress-website-maintenance-support/
If your signed agreement includes specific response or turnaround commitments, your agreement controls.
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