What information should I include in a support ticket?

A complete ticket helps us begin work faster and reduces unnecessary back-and-forth.

Please include:

• Website and page URL.
• What you expected to happen.
• What actually happened.
• Screenshots or a screen recording.
• The device/browser where you noticed the problem.
• The date and approximate time the issue occurred.
• Any exact error message.
• Final approved copy or assets if you are requesting a content update.
• Whether the issue affects leads, sales, customers, advertising, or another critical business function.